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The Customer is Always Right...Right?

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I've blabbed about customer service probably five times or more in this here blog. So why am I doing it again? Because it's important! And it's been on my mind lately.

See, it's easy to treat our great customers well. People who are nice? Easy. People who say thanks? Great! People who have questions? No problem. It's the difficult ones where a company's true colors begin to show in terms of customer service.

The times when we get angry comments, or the customers who are certain they would receive overnight shipping (we don't offer it), or any number of crazy things that happen. Those are the times when I have to stop, breathe deep, and remind myself that customer service is one of Apericots' pillars. We cannot stop providing great service based on the situation.

It's easy to be nice to your friends, right? When you meet that really annoying kid is when you see how nice you truly are. And so even when we deal with customers who make me want to tear our all my luscious locks (and trust me, these types are rare), I need to provide awesome service. And I'm posting this blog so I can be called out publicly if I fail to provide that service. We love you, awesome customers! And you difficult customers, we will learn to love you too! :D



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